1. SHIPPINGS
All orders will be processed between 2-3 business day
We rely on:
- BRT or Poste Italiane for national shipping
- UPS couriers for most European shipments and international shipments except Australia, China, Japan and Oceania
We provide tracked shipping for all destinations, with estimated delivery times as follows:
- Italy: within 6 business days
- Europe: within 9 business days
- International: up to 15 business days (may vary by location)
Free shipping is available on orders above:
- €200 within Italy
- €450 within Europe
- €800 for international destinations
A tracking number will be sent via email once the order has been shipped.
2. RETURNS
Solid Works Studio accepts returns within 14 days of receipt, in accordance with Italian law. Please note the following conditions regarding returns:
- Return shipping costs are the responsibility of the customer.
- Any duties incurred during the return shipment will be deducted from your refund once the return has been processed and confirmed.
- Returns will not be accepted if the security tag has been removed or tampered with.
Our products are unique, pre-owned, and often show signs of wear, which are clearly documented through detailed photos and custom measurements on each product page. The exact item depicted in the photos is the one you will receive.
To ensure your satisfaction, we strongly encourage customers to carefully review all product details before making a purchase. For additional questions or photo requests, please contact us at office@solidworkstudio.com